Returns and Exchanges
Can I return or exchange The Zaky® when I purchase in its online store?
Sure can! Please reach out via orders@thezaky.com with the words "return" or "exchange" as applicable and your order number (starts with a 515) in the subject.
What is our return policy?
The Zaky HUG®: We offer a 15-day trial period for The Zaky HUG®.
If The Zaky HUG is unworn, unwashed, and in its unopened original packaging, then may return it for refund. If it is open, you may return it for store credit.
The Zaky ZAK®: The Zaky ZAK is a personal items and to return or exchange within 15 days of purchase it must be unworn, unwashed, and in its unopened original packaging.
The Zaky ZEN: sales of the products and accessories are final.
For returns we will exchange or refund 100% of the price paid for The Zaky.