FAQ

We accept returns (for any reason) within 30 days of purchase. If The Zaky is used then the returned product must be washed prior to returning to qualify for a full refund.The customer bears the return postage cost.

Please send:
- The Zaky,
- the copy of the invoice
- and the reason for the return to: 
Nurtured by Design
Att: Return for Refund
131 5th Street
Sugar Land, Texas 77498

Once Nurtured by Design receives the complete package, the refund of the product pricewill be approved within 5 days (excluding shipping).

Your touch is so powerful that your baby reaches quiet sleep with it.  Sleep is when the brain develops sensorial systems for life: from problem solving to social skills. 

Through our line of products, The Zaky extends the power of your touch by creating welcoming surroundings for babies that provide the necessary elements to sleep and develop so they enjoy the best quality of life possible.  The Zaky utilizes the power of your touch to relax their nervous system.

The Zaky System is designed to help the baby and toddler feel comfortable and sleep. 
Sensory systems that require sleep for normal development are:

• Soma esthetic (touch)
• Kinesthetic (motion)
• Proprioception (position)
• Chemosensory (smell and taste)
• Auditory (hearing)
• Vision (seeing)
• Limbic (emotion)
• Social learning

Practice skin-to-skin as much as possible from birth to up to 12 weeks after baby’s due date. Learn about thescience behind Kangaroo Care / Skin to Skin

For your comfort, our products are easy care.

1. Before Use: Wash it in its washing bag with unscented soap, if available.
2. During-Use: Wash it every 3-4 sessions, or as needed.
3. Storage: Store it in its washing bag, as you would store baby clothes, and away from artificial scents.

DO  

1. Wash it: with unscented soap before use, and then, as needed.
2. Wear it: after cleaning your skin with unscented wipes, if needed. With The Zaky ZAK around your waste, zip it half way.
3. Work it: with your baby on your chest zip it fully. Use it for at least 60min or a full sleep cycle as frequently as possible. (Check the instructional video)

DON'Ts:

1. Don’t mask your scent: with soaps with chemicals or fragrances.  Use The Zaky ZEN product line for skin care.
2. Don’t stand or walk hands free. The Zaky ZAK is not a carrier so always place your hands over the baby when walking or standing up.

For your comfort, our products are easy care.

1. Before Use: Wash it in its washing bag with unscented soap, if available.
2. During-Use: Wash it every week, or as needed.
3. Storage: Store it in its washing bag, as you would store baby clothes, and away from artificial scents.

DOs

1. Wash it: in its washing bag with unscented soap, before use and as often as you wash baby sheets.
2. Wear it: after cleaning your skin with unscented or organic soap (soap bar or body wash are available from The Zaky ZEN) wear The Zaky HUG around your neck or behind the neck for an hour, or hug it while you sleep after each wash.
3. Warm it: in a towel warmer, the dryer or holding it to your skin.
4. Work it: adjust the filling to mimic the pressure of your touch. Position your baby first and then The Zaky HUGs as you'd position your arms. Remove when newborns are asleep or you leave the room.  Your pediatrician can tell you when the child can sleep with them all night.

DON'Ts

1. Don’t mask your scent: with commercial soaps with chemicals or fragrances on you or The Zaky HUG.  Use our natural/organic products from The Zaky ZEN.
2. Don’t cover baby’s airways: position The Zaky HUG away from the face
3. Don’t use it through the night during back to sleep age: Remove after the baby is asleep or you leave the room.  We abide the American Association of Pediatricians ‘Back to Sleep’ guidelines, unless otherwise recommended by the baby's pediatrician.