Returns and Exchanges
Returns and Exchanges Policy for The Zaky®
Can I return or exchange The Zaky® when I purchase from the online store?
Absolutely! Please reach out to us at orders@thezaky.com with the words "return" or "exchange" as applicable and your order number (starting with a 515) in the subject line.
What is our return policy?
The Zaky HUG®:
- We offer a 14-day trial period for The Zaky HUG®.
- If The Zaky HUG® is unworn, unwashed, and in its unopened original packaging, you may return it for a refund.
- If it is open, you may return it for store credit.
The Zaky ZAK®:
- The Zaky ZAK® is a personal item and must be unworn, unwashed, and in its unopened original packaging to be returned or exchanged within 15 days of purchase.
The Zaky ZEN®:
- Sales of The Zaky ZEN® products and accessories are final.
For returns, we will exchange or refund 100% of the price paid for The Zaky®.