Returns and Exchanges

Can I return or exchange The Zaky® when I purchase in its online store?

Sure can!  Please reach out via with the words "return" or "exchange" as applicable and your order number (starts with a 515) in the subject.

What is our return policy?

The Zaky HUG®:  We offer a 15-day trial period for The Zaky HUG®. You may return The Zaky HUG® or exchange it for other products in our store for free, even if you've use them. 

The Zaky ZAK®:  The Zaky ZAK is a personal items and to return or exchange within 15 days of purchase it must be unworn, unwashed, and in its unopened original packaging.

The Zaky ZEN:  sales of the products and accessories are final.

For returns we will exchange or refund 100% of the price paid for The Zaky.