Returns and Exchanges

Can I return or exchange The Zaky when I purchase in its online store?

Sure can!  Please reach out via orders@thezaky.com with:
  • Include the words "return" or "exchange" as applicable and your order number (starts with a 515) in the subject 
  • include the address where you will be shipping The Zaky from
  • whether you’d like a refund or an exchange
  • if an exchange, please provide what The Zaky products you would like. 
  • the reason for the return/exchange (this is for our information only. The return will not be rejected for any reason)
Once we have your info, we'll email a prepaid return label which can be used at FedEx or USPS.

What is our return policy?

The Zaky HUG:  We offer a 30-day trial period for The Zaky HUG. You may return The Zaky HUG or exchange it for other products in our store for free, even if you've use them. 

The Zaky ZAK:  The Zaky ZAK is a personal items and to return or exchange within 30 days of purchase it must be unworn, unwashed, and in its undamaged original packaging.

The Zaky ZEN:  products and accessories are final sale.

For returns we will exchange or refund 100% of the price paid for The Zaky.