Returns and Exchanges
Can I return or exchange The Zaky® when I purchase in its online store?
Sure can! Please reach out via orders@thezaky.com with the words "return" or "exchange" as applicable and your order number (starts with a 515) in the subject.
What is our return policy?
The Zaky HUG®: We offer a 15-day trial period for The Zaky HUG®. You may return The Zaky HUG® or exchange it for other products in our store for free, even if you've use them.
The Zaky ZAK®: The Zaky ZAK is a personal items and to return or exchange within 15 days of purchase it must be unworn, unwashed, and in its unopened original packaging.
The Zaky ZEN: sales of the products and accessories are final.
For returns we will exchange or refund 100% of the price paid for The Zaky.